From THE END MATTER by LOUIS MENAND The New Yorker, Issue of 2003-10-06
First of all, it is time to speak some truth to power in this country: Microsoft Word is a terrible program. Its terribleness is of a piece with the terribleness of Windows generally, a system so overloaded with icons, menus, buttons, and incomprehensible Help windows that performing almost any function means entering a treacherous wilderness of pop-ups posing alternatives of terrifying starkness: Accept/Decline/Cancel; Logoff/Shut Down/Restart; and the mysterious Do Not Show This Warning Again. You often feel that youre not ready to make a decision so unalterable; but when you try to make the window go away your machine emits an angry beep. You double-click. You triple-click. Beep beep beep beep beep. You are being held for a fool by a chip.
When, in the old days, you hit the wrong key on your typewriter, you got one wrong character. Strike the wrong keys in Word and you are suddenly writing in Norwegian Bokmal (Bokmal?). And you have no idea how you got there; you can spend the rest of the night trying to get out. In the end, you stop the random clicking and dragging and pulling-down and have recourse to the solution of every computer moron: with a sob of relief, you press Ctrl/Alt/Del. (What do Control and Alt mean, by the way? Does anyone still know?) A message appears: You will lose any unsaved information in all programs that are running. O.K.? Cancel? End task? End life? The whole reason for rebooting was that you didn't have access to your information, so how can you save it? You can always pull the plug out of the wall. That usually ends your session (a term borrowed---no accident---from psychoanalysis).
Few features of Word can be responsible for more user meltdowns than Footnote and Endnote (which is saying a lot in the case of a program whose Thesaurus treats information as in formation, offering in order and in sequence as possible synonyms, and whose spellcheck suggests that when you typed the unrecognized decorums you might have meant deco rums). To begin with, the designers of Word apparently believe that the conventional method of endnote numbering is with lowercase Roman numerals---i, ii, iii, etc. When was the last time you read anything that adhered to this style? It would lead to sentences like:
In the Gramscian paradigm, the intellectual lxxxvii is, by definition, always already a liminal status.lxxxviii
(Hmm. Not bad.) To make this into something recognizably human, you need to click your way into the relevant menu (View? Insert? Format?) and change the i, ii, iii, etc., to 1, 2, 3, etc. Even if you wanted to use lowercase Roman numerals somewhere, whenever you typed i Word would helpfully turn it into I as soon as you pressed the space bar. Similarly, if, God forbid, you ever begin a note or a bibliography entry with the letter A., when you hit Enter, Word automatically types B. on the next line. Never, btw (which, unlike poststructuralism, is a word in Word spellcheck), ask that androgynous paper clip anything. S/he is just a stooge for management, leading you down more rabbit holes of options for things called Wizards, Macros, Templates, and Cascading Style Sheets. Finally, there is the moment when you realize that your notes are starting to appear in 12-pt. Courier New. Word, it seems, has, at some arbitrary point in the proceedings, decided that although you have been typing happily away in Times New Roman, you really want to be in the default font of the original document. You are confident that you can lick this thing: you painstakingly position your cursor in the Endnotes window (not the text!, where irreparable damage may occur) and click Edit, then the powerful Select All; you drag the arrow to Normal (praying that your finger doesnt lose contact with the mouse, in which case the window will disappear, and trying not to wonder what the difference between Normal and Clear Formatting might be) and then, in the little window to the right, to Times New Roman. You triumphantly click, and find that you are indeed back in Times New Roman but that all your italics have been removed. What about any of this can be considered high-speed?